Privacy Policy

Information We Collect

We collect information in two ways.

• Information you give us. When you fill in the Contact Us form or the Design Your Project form, or call or email us, we receive details such as your name, email address, phone number, property address, and your project preferences (service, style, timeline and investment range).
• Information collected automatically. Like most websites, our hosting and security tools may record technical data such as your IP address, browser type, device, the pages you view and the date and time of your visit.

How We Use Your Information

• To respond to your inquiry, schedule a consultation and prepare a project design or quote.
• To follow up with you about your project by phone, email or text message.
• To operate, secure and improve the website, and to prevent spam and abuse.
• To comply with legal obligations and protect our rights.

We do not sell your personal information.

Service Providers We Use

We share information only with the providers that help us run the website and handle your inquiry, and only as needed for those purposes:

• LeadConnector (HighLevel), our customer relationship and form platform. The Contact Us form is provided by LeadConnector, and Design Your Project submissions are stored there as contacts so our team can follow up.
• Vercel, which hosts the website.
• Google reCAPTCHA, which checks that form submissions come from a person and not a bot. Google's use of reCAPTCHA data is covered by the Google Privacy Policy and Terms of Service.
• Google Maps, which displays our location map. Loading the map may send your IP address and browser details to Google.
• Google Tag Manager, which loads our Google Analytics and Google Ads tags to help us understand website use and measure advertising. These services may collect device, browser and interaction information and use cookies or similar technologies.

Cookies

The website and the services embedded in it (for example reCAPTCHA, Google Maps and our contact form) may set cookies or use similar technologies to work properly, keep the site secure and, where analytics are enabled, measure traffic. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.

Text Messages and Calls

If you give us your phone number, we may call or text you about your inquiry. Message and data rates may apply. You can reply STOP to any text message to opt out, or tell us during a call that you do not want to be contacted.

How Long We Keep Information

We keep inquiry information for as long as it is needed to respond to you, serve you as a customer and meet our legal and accounting obligations, and then delete or anonymize it.

How We Protect Information

The website is served over an encrypted (HTTPS) connection and form data is sent to our providers over secure channels. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by using the contact details below. We will respond as required by applicable law, including Virginia privacy law where it applies.

Children

The website is intended for adults. We do not knowingly collect personal information from children under 13.

Third-Party Links

The website links to other sites, including our social media profiles (Facebook, Instagram, Yelp and Houzz). We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this policy from time to time. The date at the top of the page shows when it was last changed.

Contact Us

Questions about this policy can be sent to:

• STC Construction, LLC
• 1400 Old Atlantic Ave., Chesapeake, VA 23324
• Phone: (757) 524-5670
• Email: Sales@STC-Pools.com